Claims Customer Service Representative-Albany NY-06335

Responsibilities:

* Obtain information and maintain records of accidents or personal property losses policyholders and claimants through telephone and written reports.
* Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops.
* Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants.
* Register claims, update status notes, establish target dates, communicate with other, schedule appointments and release payments on an automated system.

Qualifications:

* High School diploma or equivalent plus 3-5 years of related customer service experience; Associates degree or equivalent plus 1-3 years of related customer service experience.
* Ability to recognize questionable coverage or contract situation which may necessitate supervisory involvement.
* Strong oral and telephone communication skills.

Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

* 401K and Company paid pension plan
* Medical coverage
* Dental coverage
* Paid time-off
* Pay-for-Performance
* Discounts on automobile and homeowner's insurance
* Discount fitness memberships
* Flexible spending accounts
* Tuition reimbursement
* Vision care coverage
* Work/Life resources
* Credit Union membership
* Employee and Dependent life insurance
* Disability insurance
* Long-term care insurance
Job
Claims
Primary Location
US-NY-Albany
Schedule
Full-time
Salary (Pay Basis)
26,600-33,200
Education Level
Associate's Degree/College Diploma (±13 years)
Shift
Day Job
Travel
No

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