Description
Vibrant is seeking a candidate with a wide breadth of technical skills to support our office’s growing IT needs. This position reports to the Network Operations Manager and works closely with general staff and the rest of the global engineering team.
Responsibilities include but are not limited to:
• Provide level 2 and level 3 desktop support for office staff
• Track all IT requests using the internal ticketing system
• Help set up desktop and laptops for new hires
• Manage windows domain account and email accounts
• Track inventory of technical equipment in the office
• Provide how-to training and support for end users
• Lead projects within a team or independently
• Resolve incoming requests and issues in a timely manner
Requirements:
• 5-7 years of help desk or technical support experience
• Experience with Windows XP and Active Directory services
• Experience in LAN administration, DNS, DHCP, Firewalls, VPNs and VLANs
• Experience with Microsoft Outlook, Microsoft Exchange Server and Microsoft CRM
• Experience with WiFi wireless networks
• Experience with IP Telephony
• Strong verbal, written, analytical, customer service and technical skills
• Committed desire to work in a fast paced environment
• Organizational skills and attention to detail, with an ability to focus on assigned tasks
• Positive, self-confident, and professional disposition
• Self-starter, quickly grasps delegated tasks, and requires minimal supervision or follow-up
• This position might require some work time traveling and working from other offices. Travel may be required with little or no advance notice.
• Bachelor’s Degree in Computer Science and/or a related field of study
In addition, candidates possessing experience with the following skills will be given priority consideration:
• Microsoft Dynamics/Great Plains, Blackberry Enterprise Server
Vibrant is an equal opportunity employer.
Apply Online
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